Computer Support Specialists

Computer Support Specialist, Network & System Administrators
Remote/Hybrid, Miami, Georgia
March 20, 2024
$55000 - $75000
Full Time Part Time Temp -to- Hire Temporary
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Job Description

Julimos, a leading technology staffing company, is seeking a highly skilled and experienced Help Desk Support professional to join our team. As a Help Desk Support, you will provide technical assistance and support to end-users, resolve software and hardware issues, and ensure efficient operation of computer systems. This position requires strong troubleshooting skills, excellent customer service, and a solid understanding of IT systems.

Responsibilities:

  • Provide technical assistance and support to end-users by responding to their inquiries, resolving software and hardware issues, and guiding them through appropriate troubleshooting steps.
  • Install, configure, and maintain computer systems, including hardware, software, and peripherals.
  • Perform software installations, updates, and patches, ensuring compatibility and compliance with company policies.
  • Set up user accounts, permissions, and passwords, and troubleshoot access-related issues.
  • Monitor and maintain computer systems and networks, including backups, security updates, and performance optimization.
  • Diagnose and resolve technical issues, escalating complex problems to higher-level support or relevant teams as needed.
  • Collaborate with cross-functional teams to implement and maintain IT projects and initiatives.
  • Document all support activities, including troubleshooting steps, resolutions, and user feedback, comprehensively and organized.
  • Stay up-to-date with the latest technology trends and advancements, and provide recommendations for improving the company’s IT infrastructure and support processes.
  • Provide exceptional customer service, ensuring high satisfaction levels among end-users.

Qualifications:

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in help desk support or a similar role.
  • Strong technical knowledge of computer systems, hardware, software, and peripherals.
  • Proficiency in troubleshooting standard software and hardware issues.
  • Familiarity with operating systems such as Windows, macOS, and Linux.
  • Experience with ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical individuals.
  • Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues in a timely manner.
  • Customer-centric approach with a strong focus on providing exceptional customer service.
  • Ability to work independently and collaboratively in a remote work environment.

Benefits:

  • Competitive salary package with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement savings plan with employer match.
  • Generous vacation and paid time off.
  • Professional development opportunities, including training, certifications, and attendance at industry conferences.
  • Remote work flexibility.

How to Apply: Interested candidates should apply through the Julimos website. Please submit your detailed resume, cover letter, and any other relevant documents.

Julimos is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

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